Frequently Asked Questions
Do you offer a free trial?
Yes! I offer a free 7 day trial that gives you access to 7 intermediate level classes programmed by me to give you an idea of how a week at Fit with Coco looks (level of difficulty may differ by program). You can sign up for a free trial here.
What equipment is recommended for membership?
Dumbbells (ideally a light set ranging from 1-5lbs, medium set ranging from 8-15lbs, & heavy set ranging from 15-35lbs) but you could start with one set and decide what sizes you want to get from there. We also recommend a resistance band, a bench or chair, a foam roller (36"), and 2-3lb ankle weights are optional!
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password. If you forgot your password and need to reset it: Click Forgot Password on the Login page, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my phone or tablet without using an app? And what browsers are supported?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere! While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
I need more help, contact the team!
Please send us an email with your full name, the email you used for account and a description of the issues you are experiencing to info@fitwithcoco.com and one of our team members will be able to assist you further.